Lifegard Aquatic
Lifegard Underwater River With Air Pump
Lifegard Underwater River With Air Pump
SKU: R440370
- Regular price
- Price: $18.99
- Regular price
- List Price:
- Sale price
- Price: $18.99
- Unit price
- per
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- Description
- Shipping Policy
- Refund & Return Policy
PRODUCT DESCRIPTION
Underwater River with Air Pump make a unique water effect of a river of bubbles underwater in your aquariums.
Underwater River
Bubbles travel to create river like effect underwater.
Adds mesmerizing beauty.
Easy to install in any size aquarium.
Oxygenates and creates water movement.
Kit includes: Air Pump, Decorative Ornament, Tubing, River Housing, Suction Cups, Check Valve and Fittings.
Small - Up to 20 gallons
Medium - Up to 40 gallons
Shipping Policy for Fish Keepers Kingdom
Thank you for choosing Fish Keepers Kingdom! We're committed to providing you with a smooth shopping experience, offering both high-quality products and live animals with fast and reliable shipping. Below, you'll find the details of our shipping process to ensure a hassle-free experience for you and your aquatic pets.
Processing Time:
- All orders are processed within 3 business days. Please note that processing time is separate from shipping time and can vary depending on order volume or product availability.
Shipping Time for Non-Live Products:
- Once processed, your non-live products will typically arrive within 6-7 business days, depending on where you're located and any factors that may affect shipping, such as weather or carrier delays.
Shipping Time for Live Animals:
- Live animals are shipped every Monday using overnight shipping to guarantee their safety and well-being during transit.
- Orders placed before 12:00 PM CST on Monday will ship out the same day.
- Orders placed after 12:00 PM CST will be shipped the following Monday to maintain the quality and care of the animals.
Shipping Rates:
- Free Shipping for orders over $100.
- For smaller orders, we charge a flat-rate fee of $4.95 for shipping.
Shipping Carrier:
- We partner with UPS for all domestic shipping, ensuring your packages arrive safely and efficiently.
- You’ll receive a tracking number once your order ships, so you can easily keep tabs on your package’s journey.
Shipping Restrictions:
- Currently, we only offer shipping within the United States. Please check back for updates on international shipping options.
- Live animals cannot be shipped to locations where their transport is restricted or prohibited by law.
Delays:
- While we work hard to process and ship orders promptly, unexpected delays can happen due to factors like weather, holidays, or shipping issues.
- If any delays affect your order, rest assured that we’ll keep you informed and will provide updates as soon as we receive them.
Live Animal Shipping Guidelines:
- At Fish Keepers Kingdom, we take every precaution to ensure your live animals are shipped safely and arrive healthy:
- We do not ship live animals if temperatures are below 32°F (0°C) or above 90°F (32°C) at either the origin or destination.
- To prevent water contamination during transit, live animals are fasted before shipment and are packaged with reinforced materials and temperature-regulated packs.
- We strongly recommend that someone is available to accept the package on the first delivery attempt to minimize stress for your new aquatic friend.
Live Arrival Guarantee:
- For more details about our Live Arrival Guarantee, including conditions for a replacement if your animal arrives deceased, please visit our Live Arrival Guarantee.
Contact Us:
- Should you have any questions or need help with your order, our customer support team is always here for you. Contact us at sales@fishkeeperskingdom.com, and we'll ensure you're taken care of every step of the way!
Refund & Return Policy
At Fish Keepers Kingdom, our goal is to provide exceptional products and service to fellow fishkeeping enthusiasts. We understand that sometimes things don’t go as planned, and we want to make sure you feel completely supported with every purchase. Whether you’re just starting out with your aquarium or adding to your aquatic collection, we’re here to ensure your experience is as smooth and satisfying as possible.
Return & Refund Eligibility
We want you to love your new aquatic additions. You have 30 days from the date of purchase to request a return or refund, with the following conditions:
- The item must be unused and in its original packaging to ensure it’s in perfect condition for resale or reprocessing.
- Live animals: Because of the delicate nature of live animals, we do not accept returns. However, we stand behind our commitment to their health and safety and offer our Live-Arrival Guarantee (explained below) to ensure your satisfaction.
- Proof of purchase (order number or receipt) is required to proceed with your return or refund request.
- Certain items, like perishable goods or customized products, may not be eligible for return. If you’re unsure, please reach out—we're happy to clarify.
How to Initiate a Return or Refund
To start a return or request a refund, please email us at sales@fishkeeperskingdom.com with the following details:
- Your order number.
- The item(s) you wish to return.
- Your reason for the return.
For returns involving live animals, please refer to our Live-Arrival Guarantee to ensure your satisfaction.
Live-Arrival Guarantee for Live Animals
At Fish Keepers Kingdom, we prioritize the health and safety of every aquatic creature we ship. We know how important your new fish, invertebrates, axolotl, or other aquatic life is to you, and we take extra care to ensure they arrive safely. If an animal arrives deceased (Dead On Arrival or DOA), we offer a live-arrival guarantee, with the following conditions:
Eligibility for Live-Arrival Guarantee:
- The recipient must be present to receive the package at the first delivery attempt to ensure live animals are not exposed to temperature extremes or extended transit time.
- DOA incidents must be reported within one hour of delivery. Prompt reporting helps us act quickly to remedy the situation.
- You must send clear photographs of the deceased animal while still in its original packaging. This helps us process your claim accurately and quickly.
- Photos of the shipping box are also required to assess any potential shipping-related issues.
If all requirements are met, we’ll promptly replace the animal at no additional cost to you.
Replacement Policy:
- If the identical animal is unavailable, we’ll offer a replacement of equal value.
- You can choose to wait for the original animal to become available again, substitute with a different animal, or opt for store credit.
- If the replacement animal costs less than the original, we will issue a refund for the difference. If the replacement costs more, the difference will be your responsibility.
We cover shipping costs for replacement animals.
Limitations:
- The live-arrival guarantee is void if:
- The recipient misses the first delivery attempt.
- The shipping address provided is incorrect.
- The packaging is opened before reporting the DOA.
- We are not responsible for delays or damage caused by the shipping carrier.
Refund Processing
Once we’ve received your return or evaluated your live animal replacement request, we’ll notify you via email regarding your return status. If approved, we’ll process your refund to your original payment method. Please note, it may take 5-7 business days for the refund to reflect in your account.
Exchanges
If you'd like to exchange an item, we kindly ask that you follow the return procedure. You will need to place a new order for the item you wish to exchange for. We do not process direct exchanges for live animals due to the nature of their shipping and availability.
Contact Information
If you have any questions or need assistance, please reach out to our customer care team at sales@fishkeeperskingdom.com. We’re here to provide you with the best support possible for your aquatic needs.
